RatifyID Privacy Notice

Last Updated: 20 July 2026

1. Introduction

Welcome to RatifyID (“we,” “our,” or “us”), a service of Makesure Consulting Pty Ltd (ABN 35 168 163 666). This Privacy Notice summarises how we collect, use, share and protect your personal information, and should be read alongside our full RatifyID Privacy Policy, which sets out our practices in more detail. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and, where we serve individuals in New Zealand, the Privacy Act 2020 (NZ).

2. Eligibility

Only individuals aged 15 years and above may register for or use RatifyID services; we do not knowingly collect personal information from anyone under 15. If you are under 18, we recommend involving a parent, guardian or other responsible adult when setting up your RatifyID Digital Identity.

3. Information We Collect

• Contact and identity details — name, address, email, phone number, date of birth and nationality.
• Identity documents and biometric data — scanned ID documents, facial images and the biometric templates we use to verify and authenticate you. Government-related identifiers (e.g. licence or passport numbers) are used only for verification and kept separate from your account.
• Verification and fraud-prevention information — from you, our clients, and fraud-prevention or document-verification services.
• Technical and usage information — device, IP address, geo-location and behavioural data from your use of our app.
• Anything else you give us directly, including through surveys or correspondence.

4. How We Use Your Information

• Provide identity verification services and prevent fraud.
• Operate, protect and improve our services — we use synthetic, non-personal data to train our algorithms, never your personal or biometric data.
• Authenticate and bind your identity using biometric information, with your consent.
• Send you service, support and security-related communications.
• Meet our legal obligations and resolve disputes.

Where we verify your identity on behalf of a relying partner, we’ll tell you who they are and why your information is being disclosed to us.

5. Biometric Information

We collect and use biometric information only with your express consent, and only to authenticate you to your Digital Identity. We never use biometric matching to perform one-to-many matching, and we destroy your biometric information — including all copies held by us or our service providers — as soon as you withdraw consent. Full detail on our biometric handling practices is in our Privacy Policy.

6. Sharing and Disclosure

We don’t sell your personal information, and we don’t use it for direct marketing of third-party products or services. We may share it with: other companies within the Makesure group; our clients and service providers, where needed to verify your identity or operate our services; third parties you’ve authorised; and government agencies, regulators, courts or law enforcement where required or permitted by law — including in business transfers, fraud investigations, and insurance claims.

Our website developers are based in Romania and have limited, contractually restricted access to support our systems. Otherwise, your information including backups — is stored on servers in Australia, with access strictly controlled by RatifyID. 

7. Security

We store your information on secure, access-restricted systems and classify data by sensitivity to apply appropriate safeguards, including encryption, monitoring and incident-response procedures. Our development team is ISO27000-certified. You can delete your own information at any time within the RatifyID app, or ask us in writing to destroy it. Full detail on our security and risk-management practices is in our Privacy Policy.

8. Your Rights

You can ask to access or correct the personal information we hold about you, manage or withdraw your consent, or lodge a privacy complaint (including with the Office of the Australian Information Commissioner). Our full Privacy Policy explains how, including response timeframes and our published Privacy Impact Assessment register.

9. Cookies

We use cookies and similar technologies to improve your experience online. You can manage these through your browser settings.

10. Updates and Contact Us

We may update this Notice from time to time; the latest version and its revision date will always be on our website.

For questions or requests about your privacy, contact our Privacy Officer at privacy@ratifyid.com or 5/26-36 High Street, Northcote VIC 3070.