Privacy Complaints Procedure
At RatifyID we are committed to protecting the privacy and confidentiality of personal information collected from individuals. We understand the importance of privacy and strive to handle personal information responsibly in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We have established a Privacy Complaints Procedure to ensure that any concerns or complaints regarding the handling of personal information are promptly and effectively addressed. This procedure outlines the steps involved in lodging a privacy complaint and the process we follow to resolve such complaints.
Lodging Your Complaint:
To lodge a privacy complaint, please provide a written statement outlining the details of your complaint, including:
Acknowledging Your Complaint:
Upon receiving your privacy complaint, we will send an acknowledgment email or letter within 3 business days, confirming receipt of your complaint.
Investigating and Resolving Your Complaint:
We will conduct a thorough investigation into your complaint, which may involve gathering additional information or contacting relevant parties.
Our aim is to resolve privacy complaints within a reasonable time frame, generally within 20 business days.
During the investigation, we may need to contact you for further details or clarification regarding your complaint.
The complaint will be handled by a dedicated Privacy Officer within the organization who has experience and skills in investigating and resolving privacy complaints. The Privacy Officer is a key role within the organization responsible for ensuring compliance with privacy laws and regulations, as well as developing and implementing privacy policies and practices.
Our Response:
Once the investigation is complete, we will provide you with a written response outlining our findings and any actions taken as a result.
If we find that your complaint is substantiated, we will explain any remedies or corrective measures implemented to address the issue.
If we find that your complaint is not substantiated or falls outside the scope of our privacy obligations, we will provide reasons for our decision.
Upon resolution of each complaint, RatifyID may report the nature of the complaint and how that case have been investigated and resolved to the Office of the Australian Information Commissioner.
If you are not happy with our response to your complaint:
If you are dissatisfied with our response or the handling of your privacy complaint, you may choose to escalate the matter to an external authority, such as the Office of the Australian Information Commissioner (OAIC).
The OAIC is an independent statutory body responsible for overseeing privacy issues in Australia. You can find more information about the OAIC on their website. https://www.oaic.gov.au/privacy/privacy-complaints
We are committed to resolving privacy complaints promptly and ensuring that appropriate corrective actions are taken, where necessary, to address any breaches of privacy. Rest assured that all privacy complaints will be treated seriously, and we will handle them in a fair and confidential manner.
Please note that this Privacy Complaints Procedure is subject to review and may be updated from time to time to ensure compliance with any changes in privacy laws and regulations.
If you have any questions or require further information about our privacy practices or the complaints procedure, please contact us at privacy@ratifyid.com or contact us here.